Our staff are primarily working from home, but we will always have a member of staff in the studio during office hours to answer the door and receive post.
We are now taking drop-offs at the door again, and we still receiving the majority of our toys in by post. Please see advice below, and if you have any questions, do get in touch!
Dropping off YOUR TOY
Please fill out our online form and get a quote before dropping your toy off as we are now operating a booking system.
Once your toy is booked in with us we will provide more details of how and when you can drop your toy off for repairs.
Collecting your toy
If your toy has finished their course of treatment and is ready to come home, we’ll be in touch to let you know when they’re ready to collect.
Posting Your Toy
We receive at least half of our patients from across the UK and all over the world by post. We use Royal Mail Special Delivery which is tracked, signed for and insured and would come with your normal Postie so no need to worry about couriers leaving them in weird places! Our postage and packaging costs are £13.80 for a standard parcel within the UK, plus VAT (20%).
Please fill out our online form and get a quote before posting your toy as we are now operating a booking system.
Once your toy is booked in with us we will provide more details of how and when you can post your toy to us for repairs.