Due to the advice of the UK government, we are trying to limit all of our unnecessary social contact. This is especially pertinent to us as we have a lot of elderly customers. We are now all mostly working from home but we do have a skeleton crew of Doll Doctors and Teddy Surgeons in the Toy Hospital during office hours to receive post and new patients.
We are asking customers not to enter the building. We are still accepting deliveries of patients by post and in person, however we ask that if you do want to drop off your toy, please follow the instructions below.
Dropping Off Toys in Person
- All toys must be checked in online prior to drop off. You can check in your toy here
- Your toy must be dropped off in a bag labeled with your name (please use the same name as the form).
- When you drop off your toy, place the bag on the doorstep, knock and step back – we will then come out and get your toy.
- If you have had any coronavirus symptoms or have been in contact with someone who has in the last 14 days we ask that you wait until after 14 days has passed to drop off your toy.
If you are coming to collect your finished toy in person please follow the below instructions:
- We will contact you when your toy is finished and ready to go home.
- To limit our contact, we will be issuing invoices for payment prior to collection. These can be paid by bank transfer, cheque or over the phone.
- If you have had any coronavirus symptoms or have been in contact with someone who has in the last 14 days we ask that you wait until after 14 days has passed to collect off your toy.
Posting Your Toy
We receive at least half of our patients from across the UK and all over the world by post. We use Royal Mail Special Delivery which is tracked, signed for and insured and would come with your normal Postie so no need to worry about couriers leaving them in weird places! Our postage and packaging costs are £13.80.
If you are posting your toy:
- Please package any delicate toys carefully.
- Please clearly label your toy with your name and contact details.