Returning your toy
Before your toy is returned, it is the customer’s responsibility to:
-pay the invoice within 14 days
-confirm the correct postage address
After invoicing, we will store your toy for up to 30 days free of charge. Thereafter, the customer will be charged a £25 storage fee for each month until payment and address confirmation/ collection.
Your toy may be returned in a different box/ packaging to the one in which it arrived. All of our packaging is reused/ recycled as per our sustainability policy.
For UK customers:
We will return the toy by Royal Mail Special Delivery unless otherwise specified.
Whilst this service enjoys an extremely high success rate (we have never known a toy to get lost in the post), postage of toys is at their owner’s risk. Leith Toy Hospital Ltd. will not be held liable for any delays, loss or damage caused by third party delivery services.
For Overseas customers:
We use various courier services to ship overseas.
It is the customer’s responsibility to:
– inform us if you require a particular courier service (charges may apply)
– accept any customs or import duties on delivery
– pay VAT on the repairs, a service carried out in the UK and therefore liable for local tax