Terms and Conditions
Please read the following terms and conditions before booking your toy in for repair.
By accepting our repair estimate and sending your toy for repair, you agreee to the following terms and conditions.
Terms and Conditions
Booking in your toy
A repair slot booking is only confirmed once the customer has paid a non-refundable deposit within 48 hours.
It is the customer’s responsibility to ensure that Leith Toy Hospital receives their toy in the month prior to their repair slot. The slot will not be held if the toy arrives late.
If a toy arrives more than a month in advance of their slot, the customer will be charged a £25 storage fee for each month prior to the booking slot.
All estimates are provisional until we have seen the toy in person.
If the customer decides not proceed with any work once the toy is with us, the deposit will not be refunded and and the customer will be responsible for collecting the toy or paying for the return postage.
Repairing your toy
By accepting your estimate:
-You warrant that you have the necessary permission, right and authority to make decisions about the toy
– You authorise Leith Toy Hospital Ltd. to carry out the agreed work to the toy
– You aknowledge that some repairs may be irreversible and permanently alter the toy’s appearance
– You agree to pay the price quoted before dispatch or collection of the toy.
We will only carry out the repairs specified in the estimate. It is the customer’s responsibility to check the estimate before accepting and inform us of any required additions.
Should additional work or materials be found necessary in the course of repairs, we will obtain permission from the customer before carrying this out.
We sometimes have cats visiting the workshop – if you have a serious cat allergy, let us know so that we can make sure no cat hair comes into contact with your toy.
On completion, we will send a picture of the toy to the customer for approval. It is the customer’s responsibility to request any clarification required at this stage.
Repairing your toy
Before your toy is returned, it is the customer’s responsibility to:
pay the invoice within 30 days
confirm the correct postage address
After invoicing, we will store your toy for up to 30 days free of charge. Thereafter, the customer will be charged a £25 storage fee for each month until payment and address confirmation/ collection.
Your toy may be returned in a different box/ packaging to the one in which it arrived. All of our packaging is reused/ recycled as per our sustainability policy.
For UK customers:
We will return the toy by Royal Mail Special Delivery unless otherwise specified.
Whilst this service enjoys an extremely high success rate (we have never known a toy to get lost in the post), postage of toys is at their owner’s risk. Leith Toy Hospital Ltd. will not be held liable for any delays, loss or damage caused by third party delivery services.
For Overseas customers:
We use various courier services to ship overseas.
It is the customer’s responsibility to:
– inform us if you require a particular courier service (charges may apply)
– accept any customs or import duties on delivery
– pay VAT on the repairs.
Refund Policy
Work that has been agreed upon and completed cannot be cancelled or refunded. In many cases, however, ammendments can be made, which may incur a fee.
Timing of Repairs
We aim to complete soft toy repairs during the month of their booking, however this is not guaranteed. It is the customer’s responsibility to get their toys to us on time. Earlier arrival does not guarantee earlier completion.
We aim to complete hard material repairs (such as dolls) within three months of their arrival, however this is not guaranteed.
If you need the repairs to be complete by a specific date, please discuss this with us at the start of the process.
General
It is the customer’s responsibility to follow any care instructions provided. Leith Toy Hospital will not be held liable for any damage or degradation of our repairs resulting from improper care.
Leith Toy Hospital Ltd. will not be held liable for future legal action, for example for third party claims arising from the use of goods or services supplied.
This contract shall be governed by Scottish law.