HOW IT WORKS
our timeline
Contact
The best way to get in touch is to fill out our contact form, which will ask for all the details we need. We will need to see either photos of the toy, or the toy itself, in order to provide an estimate.
Estimate
One of our toy repair specialists will recommend a treatment plan for your toy based on the information you have given us.
Review your Estimate
If you’re happy to proceed with repairs, click accept on your estimate. You can have as many or as few of the repairs listed as you wish. If you’d like something different to what is listed, just reply to the email and let us know.
Arrival
If you’re happy to proceed, you can drop your toy off in person or post them to us.
Confirmation
One of our team of experts will check your toy over and update the estimate based on their hands-on assessment of the toy’s condition. Please check your updated estimate carefully – we will only do the repairs that are listed on your estimate, so if you’d like any changes to your estimate, please let us know.
Repair
Once the treatment plan is finalised, the toy will go into the queue of repairs to be carried out. Please let us know if you have a hard deadline and we can let you know whether we can meet it. We aim to complete work by the end of the booking month, but can sometimes experience delays due to materials availability. We will keep you updated and contact you with questions that come up in the course of repairs.
Invoice
When repairs are completed, we will send photos of the work to check that you’re satisfied, along with the final invoice. We are happy to make small amendments to the repairs as needed.
Home
As soon as the invoice is paid, the toy is ready to come home. You have the option of collecting them in person, or having them posted back.
Find out more
get a quote
Get in touch today to find out the repairs we can provide you with. If you’re looking for more pricing and examples of our toy repair work, check out the services pages that further explain our skills and abilities.