How We Operate

Our Repair Process

how to book in your toy

Here at the Toy Hospital we understand the love and value that the toys you send us hold. It can be frightening to send your beloved toy away, and we want to make the repair process as straightforward as possible for you. Below you can see the whole timeline of a toy’s journey with us, to give you an idea of what to expect.

our timeline


The best way to get in touch is to fill out our contact form, which will ask for all the details we need. We will need to see either photos of the toy, or the toy itself, in order to provide an estimate.


We will recommend a customised set of repairs based on the information you have given us. We won’t confirm your estimate until we’ve seen your toy in person and discussed options with you.


If you’re happy to proceed with repairs, choose an upcoming month and book a slot. We have limited availability so there may be a couple months’ wait time before you can bring your toy in. If you have a set deadline or other time constraint please let us know as soon as possible.


We ask that toys arrive 1-2 weeks before the start of the month the repairs are booked for. You can drop your toy off in person or post them to us.


One of our team of experts will check your toy over and update the estimate based on their hands-on assessment of the toy’s condition. We will check all repairs with you before starting work, and confirm the final cost. This is the perfect time to ask any questions about the repairs, materials, etc.


Once the repair plan is finalised, the toy will go into the queue of repairs to be carried out that month. We aim to complete work by the end of the booking month, but can sometimes experience delays due to materials availability. We will keep you updated and contact you with questions that come up in the course of repairs.


When repairs are completed, we will send photos of the work to check that you’re satisfied, along with the final invoice. We are happy to make small amendments to the repairs as needed.


As soon as the invoice is paid, the toy is ready to come home. You have the option of collecting them in person, or having them posted back. Your precious toy will last for many more years of love!

get in touch today

Now that you know how the process works, we welcome you to get started the repair work on your toy through filling out our quote form.

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