Frequently Asked Questions

TOY REPAIR FAQS:

Find out how to get a toy repair done, including where to find us and what it will cost. If you can’t find what you’re looking for, get in touch and we’ll be happy to help you out.

Teddy surgery

CAN YOU REPAIR MY TEDDY?

Definitely – no teddy is beyond repair! Email us with a photo and an explanation of what needs fixing, and we’ll send you a no-pressure quote and explanation of what your options are for getting it fixed. Outside of covid times, you’re also welcome to drop by the studio for an in-person consultation.

HOW MUCH DOES IT COST?

Take a look at our price list for a guideline, and send us a photo for a quote. We’ll work out a total based on your individual toy. We’ll always give you a breakdown with lots of options and suggestions, so you don’t need to have any more repairs done than you want.

HOW DO I PAY?

You can pay by bank transfer, cheque or by card over the phone. For international payments, we normally use paypal. Cheques should be made payable to Leith Toy Hospital Ltd.

HOW LONG WILL IT TAKE?

The turnaround time depends on the complexity of the toy repair, and how busy the hospital is. Our current lead times are 8 weeks for soft toys, 12 week dolls, and 8 weeks for mechanical and electrical repairs. We normally get very minor repairs done faster than that. In special cases, such as when a child doesn’t want to sleep without their favourite toy, or if you have a specific deadline, do get in touch and we’ll do our best to accommodate!

Mechanical Toy Repair
Teddy

Can you value my toy?

Unfortunately we don’t undertake valuations. We can tell you how much it will cost to repair your toy, but not how much it would sell for if you decide to sell it. We recommend having a look at similar toys on ebay and making an educated guess.

IS MY TEDDY WORTH FIXING?

If he/she is worth it to you, then it’s worth it! Often toys are priceless to families because of the sentimental value they hold.

ARE YOU A DOLL HOSPITAL?

Yes, we have two doll specialists and undertake all types of modern and antique dolls as well as some mechanical dolls. Some types of dolls we repair are plastic dolls, celluslose dolls, composition dolls and porcelein dolls.

WHERE CAN I FIND YOU?

Our studio is 64 Constitution Street, Edinburgh, EH6 6RR. We are accessible by many local bus routes, walking, or bike, and sometimes street parking is available but it can be tricky during the present tram works. You can find more contact information here.

Custom made dolls clothes

WHAT ARE YOUR HOURS?

We work Monday-Saturday, 10-6. We’re usually open on bank holidays and closed for major holidays, but if in doubt, call us to check! Some of our staff work from home, however there is always a skeleton staff here.

CAN YOU MAKE NEW CLOTHES FOR MY DOLL OR TEDDY?

Yes, we love making tiny clothes! We can re-cover or recreate existing clothing, or make something brand new. Take a look at some examples of things we’ve made here.

How should I send my toy to the Toy Hospital?

You can post your toy, bring it in person or use a courier of your choice. We recommend Royal Mail Special Delivery, which is very safe – we have never known anything to go missing. Please put your contact details in the parcel with your toy, so that we can identify it when it arrives.

How should I package my doll?

For fragile dolls, we recommend double boxing – putting your doll in a box inside a bigger box. You can pad the doll with all sorts of things, shredded or balled up paper is very good. 

How to clean a teddy

If you’d like to clean your own teddy, you can also find a lot of useful cleaning and storage tips here. No magic – mainly just lots of care and gentle scrubbing and brushing! Alternatively, we offer surface cleaning services for all the kinds of toy we repair. 

are you the same as Picture to Puppet?

Picture to Puppet is our parent company, making custom puppets and soft toys to order. Picture to Puppet handle our lost toy recreations. We share the same studio space and have some staff crossover, so if you’ve reached one company, you’ve reached both! Picture to Puppet has its own website here.

How to clean a teddy