Frequently Asked Questions

Toy Repair FAQs:

Find out how to get a toy repair done, including where to find us and what it will cost. If you can’t find what you’re looking for, get in touch and we’ll be happy to help you out.

nurse bear answers toy repair questions
Nurse Clara Bearton is here to answer all your questions.

Can you repair my teddy?

Probably! Email us with a photo and an explanation of what needs fixing, and we’ll send you a no-pressure quote and explanation of what your options are for getting it fixed. You’re also welcome to drop by the studio for an in-person consultation.

How much does it cost?

Take a look at our price list for how much each specific repair costs. We’ll work out a total based on your individual case, and take your preferences into consideration. Often people want some features left unchanged so that teddy will still look like himself!

How do I pay?

Our preferred payment methods are by bank transfer, or card payment over the phone, so as to minimise our social contact during Coronavirus, though we do also accept payment by cash and cheque. Cheques should be made out to Mari Jones.

How long will it take?

The turnaround time depends on the complexity of the toy repair, and how busy the hospital is. Our current lead times are 12 weeks for soft toys and dolls, and 6 months for mechanical and electrical repairs. In special cases, such as when a child doesn’t want to sleep without their favourite toy, or if you have a specific deadline, do get in touch and we’ll do our best to accommodate!

Do you repair other kinds of toys?

We specialise in teddy bears and other soft toys, and porcelain, fabric and cloth dolls. We are currently unable to repair electronics or metal. However, we are happy to take a look and consider whether individual items are within our capabilities!

Are you a doll hospital?

Yes, we can also repair dolls. Repairs to plastic or porcelain can be more complex, so we like to assess them on an individual basis.

Where can I find you?

Our studio is 64 Constitution Street, Edinburgh, EH6 6RR. We are accessible by many local bus routes, walking, or bike, and sometimes street parking is available but it can be tricky during the present tram works. You can find more contact information here.

What are your hours?

We’re here Monday-Friday, 10-6. We’re usually open on bank holidays and closed for major holidays, but if in doubt, call us to check!

Can you make new clothes for my doll or teddy?

Yes, we love making tiny clothes! We can re-cover or recreate existing clothing, or make something brand new. Take a look at some examples of things we’ve made here.

How can I clean and store my toys?

We offer surface cleaning services for all the kinds of toy we repair. You can also find a lot of useful cleaning and storage tips here.

I’m confused, are you the same as Picture to Puppet?

Picture to Puppet is our parent company, making custom puppets and soft toys to order. We share the same studio space and staff, so if you’ve reached one company, you’ve reached both! Picture to Puppet has its own website here.