Terms and Conditions

Please read the following terms and conditions before booking your toy in for repair. 

By accepting our repair estimate you agree to the following terms and conditions.

If you have any questions, please do get in touch and we’ll be happy to help!

Teddies at Leith Toy Hospital

I (the client) understands that their toy repair booking is only confirmed once they pay a non-refundable £30 deposit within 48 hours.

The client understands it is their responsibility to ensure Leith Toy Hospital receives their toy in the month prior to their booking slot, and that the slot will not be held, if their toy arrives later than this date.

The client understands if they cancel their booking slot that they will not receive a refund of their deposit.

The client understands that all prices quoted for their toy repair by phone or email are provisional until Leith Toy Hospital Ltd. have seen their toy in person and confirmed the quote.

The client understands that if they decide to not to go ahead with any repairs on their toy, the £30 deposit is non-refundable and it is their responsibility to take the toy back again, either by collecting their toy or paying for return postage.

The client gives permission for Leith Toy Hospital Ltd. to carry out any agreed repairs to their toy and agree to pay the quoted amount before dispatch or collection of the toy.

The client understands that some repair services will be irreversible and will permanently alter the appearance of their toy(s). The repairs to be made and cost will be agreed in consultation between the client and Leith Toy Hospital. Should additional work or materials be found necessary in the course of repairs, Leith Toy Hospital will obtain permission from the client before performing further changes or increasing the charges.

The client should follow any care instructions provided by Leith Toy Hospital Ltd. as these will prolong the longevity of the repairs. Leith Toy Hospital will not be held liable for any damage or degradation of our repairs resulting from improper care.

The client understands that Leith Toy Hospital cannot guarantee their toy will be returned in the same box and or packaging it is sent to us in without prior arrangement.

Leith Toy Hospital Ltd. will not be held liable for future legal action, for example for third party claims arising from the use of goods supplied.

This contract shall be governed by Scottish law.

hospital nurse