Terms and Conditions
Please read the following terms and conditions before booking your toy in for repair.
By accepting our repair estimate and sending your toy for repair, you agreee to the following terms and conditions.
Terms and Conditions
Sending in your toy
We are currently accepting new patients for both our Teddy Ward and Doll Department. Before sending us a toy, you must have had a consultation with our team about the repairs. You will receive a provisional quote, which will be confirmed or revised as necessary once we see the toy in person.
All estimates are provisional until we have completed an in person inspection of the toy.
You must include a New Patient Check In Form when sending us your toy. You will receive this form after communicating with our team about the repairs.
If the customer decides not proceed with any work once the toy is with us, any deposit already paid will not be refunded and the customer will be responsible for collecting the toy or paying for the return postage.
Repairing your toy
By accepting your estimate:
-You warrant that you have the necessary permission, right and authority to make decisions about the toy
– You authorise Leith Toy Hospital Ltd. to carry out the agreed work to the toy
– You acknowledge that some repairs may be irreversible and permanently alter the toy’s appearance
– You agree to pay the price quoted before dispatch or collection of the toy.
We will only carry out the repairs specified in the estimate. It is the customer’s responsibility to check the estimate before accepting and inform us of any required additions.
Should additional work or materials be found necessary in the course of repairs, we will obtain permission from the customer before carrying this out.
Unless otherwise arranged in advance, we cannot guarantee the timescale for completion of the work. Quick turnaround repairs are available but will incur an additional fee. We aim to complete repairs within a reasonable length of time, but this is dependent on outside factors such as staff and supplier availability.
We sometimes have cats visiting the workshop – if you have a serious cat allergy, let us know so that we can make sure no cat hair comes into contact with your toy.
On completion, we will send a picture of the toy to the customer for approval. It is the customer’s responsibility to request any clarification required at this stage.
Returning your toy
Before your toy is returned, it is the customer’s responsibility to:
-pay the invoice within 14 days
-confirm the correct postage address
After invoicing, we will store your toy for up to 30 days free of charge. Thereafter, the customer will be charged a £25 storage fee for each month until payment and address confirmation/ collection.
Your toy may be returned in a different box/ packaging to the one in which it arrived. All of our packaging is reused/ recycled as per our sustainability policy.
For UK customers:
We will return the toy by Royal Mail Special Delivery unless otherwise specified.
Whilst this service enjoys an extremely high success rate (we have never known a toy to get lost in the post), postage of toys is at their owner’s risk. Leith Toy Hospital Ltd. will not be held liable for any delays, loss or damage caused by third party delivery services.
For Overseas customers:
We use various courier services to ship overseas.
It is the customer’s responsibility to:
– inform us if you require a particular courier service (charges may apply)
– accept any customs or import duties on delivery
– pay VAT on the repairs, a service carried out in the UK and therefore liable for local tax
Refund Policy
Work that has been agreed upon and completed cannot be cancelled or refunded. In many cases, however, amendments can be made, which may incur a fee.
Timing of Repairs
We aim to complete soft toy repairs during the month of their booking, however this is not guaranteed. It is the customer’s responsibility to get their toys to us on time. Earlier arrival does not guarantee earlier completion.
We aim to complete hard material repairs (such as dolls) within three months of their arrival, however this is not guaranteed.
If you need the repairs to be complete by a specific date, please discuss this with us at the start of the process.
General
It is the customer’s responsibility to follow any care instructions provided. Leith Toy Hospital will not be held liable for any damage or degradation of our repairs resulting from improper care.
Leith Toy Hospital Ltd. will not be held liable for future legal action, for example for third party claims arising from the use of goods or services supplied.
This contract shall be governed by Scottish law.